Help Center

How does NightGuide work?

  • Are these original tickets?

    Yes, you are buying tickets directly from the event organizers. We are not re-sellers, NightGuide is a platform where we point people towards events that we think are a good match for them, based on where we are. We only work with selected partners to make sure everyone has a good experience in the cities where we operate.

  • What if I don't get in, or my ticket doesn't work?

    If you have any technical issues, please contact the ticket provider directly, or the event organizer, they will help you out. If you have questions of encounter any difficultites with an event that you found on NightGuide please feel free to reach out on our chat. Our team will make sure to point you in the right direction.

  • Refunds and cancellations

    With the exception of NightGuide events, most of the tickets you find here are issued by the organizers, which means that their terms and conditions apply. NightGuide's own tickets are marked by our logo on the pdf that you download. Most tickets on the platform are from our partners.

Events

  • Why do I need a ticket, can't I just walk in?

    The partners we work with have a strong preference for that you book their event online beforehand by buying a ticket. Some events are door-sale only but most will allow you to order a ticket online. Having a ticket greatly increases your chances of getting in and, in most cases, it's the cheapest option.

Still need help?

Start a chat and our customer service team will come back to you as soon as possible.

You can also send an email to servicedesk@nightguide.app